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FSM EXCLUSIVE:

• Service and Support Benchmark
  A detailed compilation of survey results focusing on top- level challenges, processes and technologies.

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Researches & whitepapers exclusively shared by SAP

• A Joint Research Paper from SAP and TSIA on: Mobile Enablement: Field Service Automation
  Real-Time Scheduling and Routing, GPS Integrations Prove Popular
• Empower Field Service Engineers to Achieve Service Excellence
  See how field engineers can gain anywhere, anytime access to customer data and functionality from their mobile devices, maximizing productivity and effectiveness
• Don’t leave your office without this: Mobile App for Field Service
  See how mobility meets with complex business processes to drive real business benefits

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Video

• What has been the impact of technology to the field-service industry?

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Podcast

• Mick Cooper on the challenges in field crew technology adoption and the strategies to encourage staff buy-in.

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Interview

• Coca Cola’s Global Mobility Solutions [Q&A]

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White Papers

• Role of RFID in Academia
  King Fahd University of Petroleum and Minerals (KFUPM) is one of the few universities in the region to establish a smart campus for controlling access to its premises using RFID technology. KFUPM also established a new smart card & RFID lab to spread the RFID know how among its students and the community as well as offering consultancy to local industry. In this paper Wasim Raad, Head of Smartcard and RFID Lab at KFUPM gives introduction to RFID technology in addition to throwing light on the KFUPM smart campus.
• Managing Enterprise Mobility: The Dozen Challenges to Successful Deployments
• Wireless Technologies in Health Care
• Enterprise Mobility in the Telecommunications Industry

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Press Releases

• US$ 125 bn spend in MENA healthcare sector on track for Mobile Health

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