09:30 Chairman’s welcome and opening remarks

André Guillemin
Independent Mobility Consultant
USA

09:40 Creating a lower cost operating model by implementing effective field service solutions and devices

• Implementing advanced scheduling to assign the best time and resource to each customer visit
• Reducing costs by calculating time accrued by employees
• Enabling communication and data exchange between the office and the field workforce to obtain accurate real-time information

John Lincoln
Vice President–Enterprise Marketing
Du

10:10 Employing mobile technology into airport cargo handling to enhance performance and reliability

• Exploring the critical role of handheld devices in cargo handling
• Detailing the importance of accessing and updating the main information management real-time system
• Using mobile technology to track the location of equipment on the airport and obtain valuable utilisation and maintenance information

Stuart Hayman
Vice President Cargo Operations
dnata

11:10 Using innovative mobile technology in the aviation industry

• Utlising direct access to real-time flight status and airport information using mobile technologies
• Benefiting from the use of mobile technology for effective passenger check in
• Application of wireless solutions at airports to enhance communications and services
• Using TETRA system to support airport operation such as fleet, freight and logistics management

Mezahem Hamad
Planning and Development
Abu Dhabi Airport Company

11:40 Pioneering automation within the medical sector to enhance medication safety

• Understanding the operational, financial and safety benefits of technology solutions and devices supporting safe medication usage
• Engaging medical, nursing and pharmacy staff to ensure appropriate utilisation of new technologies, through risk assessment of medication management processes
• Reviewing best practices to maintain and manage technologies

Dr. Adeline Saliba
Acting Pharmacy Manager & Medication Safety Manager
Corniche Hospital, Abu Dhabi

12:10 Identifying the role of RFID-hybrid evolution working as a concept for organisations

• Discussing the role of RFID technology in the Middle East region
• Reviewing a strategic opportunity assessment approach - research, design, tailoring and applying
• Providing a clear framework - what do we expect to achieve?
• Where do we start? Is it necessary to proof and test technology?

Vasihuddin Khan
Cargo Sales Development Controller
Emirates Airline

12:40 Mobile healthcare - The next frontier is already here

• Seeing mobile healthcare as the next logical step, not the next hurdle to overcome
• Meeting increasingly connected patients’ demands
• Integrating mobile healthcare into your institution’s current EMR plan

Panelists Include:

13:10 Understanding the impact of RFID wristbands on mobile telehealth and efficient tracking of infants in the health sector

• Implementing RFID and vital sign sensor technology for remote monitoring of Activity of Daily Living (ADL) of elderly people in their home environment
• Efficiently utilising RFID wristbands for accurate handling and tracking of infants in hospitals
• Using real-time technology to track valuable assets in the hospital environment to cut costs

Wasim Raad
Head of Smartcard and RFID Lab
King Fahd University of Petroleum and Minerals, Saudi Arabia

13:40 Introducing an A-Z roadmap for launching RFID technology into your organisation

• Building a business case that justifies the investment and demonstrates a strong return
• Understanding the technology landscape by exploring the hardware and software providers
• Selecting the solutions that will deliver value to your organisation
• Exploring real-world deployments to illustrate how RFID technology is helping companies in the Middle East improve their business

Kevin Croucher
Supply Chain and Solution Provider, President
ConsultAnd

Streamlining organisations and outsourcing unnecessary processes in order to enhance workforce productivity

14:10 Effectively partnering with third party service organisations

• Evaluating the opportunities and challenges of outsourcing field force jobs
• Cooperating with your partner to maintain high standard of customer service and customer satisfaction
• Optimising cost, risk and out-tasking onsite service while maintaining control of the customer experience

Mohamed Taher
Logistics and Transport Development Manager
Kraft Foods

14:40 Evaluating emergency medical resource deployment: A revolutionary approach

• Reviewing dynamic resource deployment strategies and the trade-off between survivability and geographic coverage
• Discussing the impact that Dispatcher workload has on resource deployment
• Implementing a real-time decision support tool to facilitate the optimised deployment of emergency medical resources

Jana Lee Murray
Manager, Business Development
CAE

15:10 Explaining the importance of mobile technology assistance in air emergency medical evacuation

• Highlighting the importance of technology to obtain early access to specialised medical services in the field
• Combating cost in air evacuation by improving communication from field to hospital
• Maximising the benefits for the business, patient and workforce across emergency air evacuation process

Ibrahim Soto
Medical Director
Medevac Abu Dhabi

15:40 Discussing mobile strategies for the real time enterprise

• Understanding how mobile technologies, combined with new mobile strategy tactics, can transform a company
• Reviewing employee productivity gains that can be realized with mobilization
• Learning how improved asset and workforce tracking, business process improvements, readily-available KPIs and alerts, dynamic real-time scheduling, and integrated end-toend back office systems can increase productivity, improve customer service and improve the bottom line

André Guillemin
Independent Mobility Consultant
USA

16:10 Understanding the key drivers for delivering increased field productivity

• Increasing productivity and reducing operational cost through the implementation workforce management systems
• Accelerating workforce utilisation through the elimination of ineffective scheduling
• Implementing best practices to deliver a fast, efficient and quality service to the customer

Mohamed Al Zaabi
Director Quality Assurance and Support
Etisalat

16:40 Leveraging M2M Solutions for optimising asset management and cost

• Analysing M2M technology and its importance in the current complex manufacturing and business scenario
• Discussing the long term health of assets and lower maintenance costs
• Enhancing safety of workforce and reliability of systems

Niju Vijayan
Deputy Director-Industry Automation and Electronics Practise
Frost and Sullivan

17:00 Chair’s closing comments

17.10 End of conference