08:50 Chairman’s welcome and opening remarks

Catina Aghayan
President
Middle East RFID Association

Effective implimentation of field service mobility solutions to optimise workforce productivity and decrease operating

09:00 Mobility - Moving information to people in the field and on the move

• Developing and implementing solutions that can withstand the volatile environment in the field
• Introducing a 21st century digital business model into your organisation
• Recognising the role of mobile technology in achieving operational excellence

Sanjay Sharma
Head of Mobility Implementation
Emirates

09:30 Adapting mobile solutions that will highlight opportunities, challenges and needs in order to optimise usage and achieve better efficiency

• Explaining supply chain as an integral part of mobile solutions
• Understanding challenges faced in integrating new and existing technologies
• Educating professionals on omnibus tracking systems for patient and resources
• Maximising projection on a lockdown situation focused on the worst case scenario

Mohamed Ali Karkoukli
Head of Emergency Preparedness
Abu Dhabi Health Services Company (SEHA)

10:00 Empowering field service engineers to achieve service excellence

Maher Al-Shishani
Solutions Presales – Technology
SAP Middle East and North Africa

10:30 Executive exchange

Meet, network and exchanges business cards in Technology IQ’s exclusive, lively networking session. In this revolutionary, quick-fire format, you can meet every single delegate and exchange best practice and strategies. Don’t forget to bring along plenty of business cards.

11:30 Using mobile communication technology for rescue, relief, reconstruction and rehabilitation in a disaster affected area

• Commanding and controlling the rescue operations using mobile communication devices to obtain better results in rescue planning
• Communicating effectively in relief activities in a controlled environment
• Limiting project costs and optimum utilisation of workforce during rehabilitation projects
• Effectively monitoring and evaluating the disaster zone using mobile technologies

Nawazish Ali Khan Mohmand
Chief Coordinator
Earthquake Reconstruction and Rehabilitation Authority (ERRA) Government of Pakistan

12:00 Considerations and evaluation criteria for field based rugged mobile computer deployments in the Gulf region

Peter Hardicker
General Manager Strategic Partnerships
Sigma Enterprises LLC

13:30 Exclusive presentation

Murtuza Viramgamwala
Regional Account Manager
Motorola Solutions, Inc.

14:00 Using iCloud mobility platform for safety and auditing purposes

• Implementing real-time mobility solution for oil and gas infrastructure safety and audit system
• Accelerating the audit process without excessive paperwork
• Implementing accountability and minimising errors and waste

Jose Leos
CEO
IPS

14:30 Optimising your global field force by implementing customer feedback and industry benchmarking

• Identifying customer needs and optimising your field service model to meet organisation requirements
• Benchmarking field services to identify enhancement opportunities for your field service model
• Developing rigorous management and measurements to drive improvement across the globe

Catina Aghayan
President
Middle East RFID Association

Improve service consistency and standardise procedures to increase customer satisfaction

15:00 Improving quality management systems by using RFID in the Saudi post

• Ensuring that tracking and scanning are integrated and support the wider business strategy and processes using semi-active project
• Increasing inventory utilisation and accurate handling using real-time status information
• Maximising the benefits for the business, customer and workforce across logistics, operations and customer service

Ahmed Al- Anezi
Director of Quality Management
Saudi Post Corp

15:30 ecoming a customer focused organisation through effective workforce mobility

• Understanding customer expectations and utilising them as guidelines for your mobility needs
• Engaging and motivating staff to ensure successful delivery
• Understanding the importance of availability and the need for affordability

Panelists include:

16:00 Chair’s closing comments

16:10 End of conference day one