Conference Day One: Monday 6 February 2012

08:30 Registration, coffee and networking

08:50 Chairman’s welcome and opening remarks

Catina Aghayan
President
Middle East RFID Association

Effective implimentation of field service mobility solutions to optimise workforce productivity and decrease operating

09:00 Mobility - Moving information to people in the field and on the move

  • Developing and implementing solutions that can withstand the volatile environment in the field
  • Introducing a 21st century digital business model into your organisation
  • Recognising the role of mobile technology in achieving operational excellence

Sanjay Sharma
Head of Mobility Implementation
Emirates

09:30 Adapting mobile solutions that will highlight opportunities, challenges and needs in order to optimise usage and achieve better efficiency

  • Explaining supply chain as an integral part of mobile solutions
  • Understanding challenges faced in integrating new and existing technologies
  • Educating professionals on omnibus tracking systems for patient and resources
  • Maximising projection on a lockdown situation focused on the worst case scenario

Mohamed Ali Karkoukli
Head of Emergency Preparedness
Abu Dhabi Health Services Company (SEHA)

10:00 Empowering field service engineers to achieve service excellence

Maher Al-Shishani
Solutions Presales – Technology
SAP Middle East and North Africa

10:30 Executive exchange

Meet, network and exchanges business cards in Technology IQ’s exclusive, lively networking session. In this revolutionary, quick-fire format, you can meet every single delegate and exchange best practice and strategies. Don’t forget to bring along plenty of business cards.

11:00 Networking break

11:30 Using mobile communication technology for rescue, relief, reconstruction and rehabilitation in a disaster affected area

  • Commanding and controlling the rescue operations using mobile communication devices to obtain better results in rescue planning
  • Communicating effectively in relief activities in a controlled environment
  • Limiting project costs and optimum utilisation of workforce during rehabilitation projects
  • Effectively monitoring and evaluating the disaster zone using mobile technologies

Nawazish Ali Khan Mohmand
Chief Coordinator
Earthquake Reconstruction and Rehabilitation Authority (ERRA) Government of Pakistan

12:00 Considerations and evaluation criteria for field based rugged mobile computer deployments in the Gulf region

Peter Hardicker
General Manager Strategic Partnerships
Sigma Enterprises LLC

12:30 Networking lunch

13:30 Exclusive presentation

Murtuza Viramgamwala
Regional Account Manager
Motorola Solutions, Inc.

14:00 Using iCloud mobility platform for safety and auditing purposes

  • Implementing real-time mobility solution for oil and gas infrastructure safety and audit system
  • Accelerating the audit process without excessive paperwork
  • Implementing accountability and minimising errors and waste

Jose Leos
CEO
IPS

14:30 Optimising your global field force by implementing customer feedback and industry benchmarking

  • Identifying customer needs and optimising your field service model to meet organisation requirements
  • Benchmarking field services to identify enhancement opportunities for your field service model
  • Developing rigorous management and measurements to drive improvement across the globe

Catina Aghayan
President
Middle East RFID Association

Improve service consistency and standardise procedures to increase customer satisfaction

15:00 Improving quality management systems by using RFID in the Saudi post

  • Ensuring that tracking and scanning are integrated and support the wider business strategy and processes using semi-active project
  • Increasing inventory utilisation and accurate handling using real-time status information
  • Maximising the benefits for the business, customer and workforce across logistics, operations and customer service

Ahmed Al- Anezi
Director of Quality Management
Saudi Post Corp

15:30 ecoming a customer focused organisation through effective workforce mobility

  • Understanding customer expectations and utilising them as guidelines for your mobility needs
  • Engaging and motivating staff to ensure successful delivery
  • Understanding the importance of availability and the need for affordability

Panelists include:

Niju Vijayan
Deputy Director-Industry Automation and Electronics Practise
Frost and Sullivan

Vasihuddin Khan
Cargo Sales Development Controller
Emirates Airline

Nick Bond
Senior Program Manager
DHL Express

16:00 Chair’s closing comments

16:10 End of conference day one